At Sarvagya Jewellers, every piece is crafted with love, care, and precision. We value your trust, and your satisfaction means everything to us.

1. Returns

• We do not accept returns once a product has been sold, except in the case of a manufacturing defect or wrong item received.
• If you receive a damaged or incorrect product, please inform us within 48 hours of delivery along with clear photos or videos of the item.
• Our team will review the issue and assist you with a suitable replacement or store credit.

 2. Exchanges

• Exchanges are accepted only for unworn and unused jewelry in its original packaging and condition.
• The request must be raised within 2 days of delivery.
• Customized, personalized, or made-to-order pieces cannot be exchanged or returned.
• Shipping costs for exchanges will be borne by the customer, except in cases of manufacturing defects or order errors from our side.

3. Custom Orders

• All customized, engraved, or specially designed jewelry are final sale and not eligible for return, exchange, or refund.

4. Refunds

• Refunds (if applicable) will be issued only if:
• The product has a verified manufacturing defect, or the wrong product was shipped.
• Approved refunds will be processed within 7–10 working days to the original mode of payment.

5. Packaging

• To be eligible for exchange or return (if applicable), items must be:
• In their original jewelry box and packaging, with all tags intact, and accompanied by the invoice or proof of purchase.